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Let’s Review Some Barbecue

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

I write about food every Friday, and sometimes more often than that. Yet somehow I’ve managed to not write about barbecue.That’s too bad because no other cuisine is more debated than Q. It is also the cuisine I feel most qualified to speak intelligently about. More on that later.

So now that summer is here, let’s start talking barbecue! Here’s my plan… Every other week I will review a barbecue restaurant. Why every other week? Because my cholesterol is high enough! All good things in moderation, right? I’d also like to keep my blogging schedule open to talk about new restaurants that are likely to come along.

I’ve assembled the following list of barbecue restaurants. I’m limiting my choices to those in Alpharetta, Milton, Johns Creek and south Forsyth. I considered throwing Roswell into the mix but didn’t. They have some terrific Q including Swallow at the Hollow. The list is pretty long as it is, but I’m not opposed to making it longer.

Here’s the list and the rough order I hope to follow:

  • Smokejack
  • Woody’s
  • Slopes
  • One Star Ranch
  • Pig-N-Chik
  • ‘Cue
  • Dickey’s
  • Jim-N-Nicks

They are in no particular order, just randomly assembled. I’ve been to all but one of these, yet will try to visit each one more time before reviewing.

So why do I feel qualified to talk Q? Because I love the stuff! And like many aficionados, I’ve traveled to a lot of venerable Q joints across the southeast. My family is from North Carolina so I tend to favor Q of that tradition (specifically Lexington-style barbecue from the Piedmont region of the state).

I’m also certified to judge competition barbecue in both the Kansas City and Memphis sanctioning bodies (KCBS and MBN). I only judge two or three contests a year, but I’ve been fortunate to try Q from some outstanding champion pitmasters.

Overall Thoughts on BBQ in Alpharetta

I tend to have an overall negative impression of Q here for several reasons. First, Georgia doesn’t have a unique barbecue tradition of its own. There are influences of Carolina style and Memphis style here, but nothing really sets us apart. Second, there are no generations-old barbecue joints in Alpharetta. The oldest joint on my list is probably Slope’s, and they started up in the mid-90′s. Contrast this to Atlanta and the south side which boast some terrific old Q joints. Third, we’re overrun with chain and franchise barbecue. This goes without saying of any restaurant concept in Alpharetta. But in my opinion barbecue doesn’t lend itself well to franchising. This cuisine is a craft. It takes time and talent to make it well. However, BBQ technology has advanced a lot. I’ve had some decent Q from electric and gas cookers that smoke with wood pellets.

A trend you need to pay attention to is what I call boutique barbecue. These are restaurants that craft small batches of barbecue using quality ingredients. Dive joints they are not. Expensive? Absolutely! We’re talking steakhouse prices. Here in the affluent burbs, I believe you’re more likely to find the best barbecue in places like this.

So let’s give this barbecue thing a whirl this summer and see how it goes. Feel free to disagree with what I say. I’ll try to keep my BBQ snobbery in check. At the end of the day, if you like the Q from somewhere, that’s all the matters.

Smokejack, you’re on deck!

New/Closed Restaurants – May 2010

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

My mother and step-father are coming to visit this weekend. They live in a small town in North Carolina with just a handful of restaurants. They always look forward to eating at one particular restaurant while here. Any guesses what it is? The answer is at the bottom of this column. You’ll be disappointed! At least I always am.

Here are the new and closed joints I’ve noticed over the last month or so…

Woody’s Bar-B-Q – Northpoint

Just what Northpoint needs, another chain/franchise restaurant. And to top it off, it is a barbecue joint. Famous Dave’s tried this idea in almost the same location. Didn’t work so well for them. Woody’s has set up shop in the old Pizza Hut. I haven’t tried it, but I’m almost never a fan of franchise barbecue. You’ll have to forgive me if I’m not in a huge hurry to try their contrived down-home Q.

Mango’s Cuban Cuisine – Northpoint

…but on the other hand, what Alpharetta does need is more Cuban food! I’ve written about this before. And the Northpoint area certainly needs more locally owned joints. So I was excited to try this double whammy of a new restaurant. They are located next to Figo Pasta, a prime spot for cubicle dwellers, but terrible with the parking layout. Inside they look like a chain joint, with fancy printed menus, complicated ordering computers and chain restaurant decor. I’ve been assured they are not a chain.

I was there for lunch on Wednesday. Lunch specials cost $7.75 which includes a soft drink. Not a bad deal. My ropa vieja was tasty but the beef wasn’t as tender as it should have been. The black beans lacked flavor and were just blah. They also didn’t serve real Cuban bread but rather dinner rolls. I really wish a local Cuban joint would make the attempt to offer authentic Cuban bread. It is terrific. All in all, I think Mambo’s on Haynes Bridge beats these guys hands down. They are not that far away either.

East Side Pizza in Johns Creek – CLOSED

I just discovered this place a few weeks back. They were in a location that was saturated with pizza joints. I suppose the competition was too much, because they closed. Kinda stinks because I was growing fond of their pie and cheap prices.

River Tavern – Milton

They have been open for just a few weeks and I’ve already reviewed them. Check out my review if you haven’t seen it. This restaurant confirms my theory that the number of tattoos on the chef is directly correlated to the quality of the grub. I have no tattoos and have a hard time boiling water. See what I’m talking about?

Gyro King – Windward and Highway 9

Not sure if they are open yet. They’ll be setting up in the shopping center with Taco Mac and La Parilla in the space formerly occupied by Burger House and some teriyaki place. Looks like a cheap franchise joint.

…and the answer to my quiz above… Moe’s Southwest Grill. Yeah, I know, yuck. I’ve tried turning them onto other burrito options. They didn’t like any of them, even Chipotle. So think of me while you’re having something delicious for lunch on Saturday.

Crawfish Boil – FieldGood May 21

I don’t usually post a lot about coming events, but I couldn’t pass this one up. I learned about this recently from a chef I know online. It’s certainly something you don’t see a lot of in the burbs.

Crawfish… those delectable little mud bugs. I’ve only had them once and that was enough to turn me into a fan. There is something primal about eating these things. You start off with wiggly little critters before they are thrown to their death into a pot of boiling water. They come out soaked through with spicy goodness. Pinch the tail off and eat that morsel of meat that hides within. Then, establish your credentials as a bayou epicure by sucking the head. Let’s get onto the event, shall we?

The folks at FieldGood are putting on a crawfish boil! They’ve arranged to have over seven hundred pounds of crawfish delivered fresh from Louisiana. For $26 you can enjoy all-you-can-eat mud critters, cajun corn, potatoes, sausage, bread and sweet tea. There will also be live music. Here are the details:

What: Crawfish Boil at FieldGood

Where: 11500 Webb Bridge Way, Alpharetta

When: Friday May 21, 5:30pm until 9:00pm

Cost: $26 for adults, $10 for kids

Order tickets by calling 770-343-9697

Taste of Alpharetta 2010 – Some Random Musings

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

Once again, this event never fails to disappoint. I went solo this year, but that’s okay. I hunt better alone. And hunting is exactly what I did. Upon arrival I purchased forty tickets, all for myself. Mwahahahaahhaha! When the first two booths I hit only charged two tickets, I realized I was in over my head. Somehow I managed to spend every ticket. Here are my random thoughts on the food.

Today’s Secret Ingredient – Pork!

Somehow I missed the Chairman from Iron Chef making that proclamation. Everyone there seemed to have a pork entree. Pork sliders, pork soft tacos, ribs. It went on and on. I expect something like this from Smokejack. Village Tavern, Wildflour and even Sip Tapas served pork. Enough already!

Things That Impressed Me

Milton’s – Small portions that seriously delivered. I ordered the ribs but the girl misunderstood me and gave me shrimp and grits. I ended up trying both. The shrimp were amazing. I’m not normally a shrimp and grits kind of guy, but these were off the hook. The ribs were pretty good too. The rub combined with the glaze in the right savory proportions. I wanted a whole rack, and didn’t even get one rib. I felt worse than Chris Rock’s character in I’m Gonna Git You Sucka. “How much for one rib? You got change for a hundred?” Two tickets for a pinch of one rib. Dang!

Sage Woodfire Tavern – I mentioned earlier that their food didn’t impress me much. Now I feel like an idiot. Sage’s soy glazed salmon was a winner. It was cooked perfectly with a little heat. I’d order it off the menu.

Things That Fell Short

Kozmo’s Gastro Pub – I got the fried calamari right as they were coming out of the oil. They were very lightly battered… like almost no batter. By themselves there wasn’t much there. The sauce that was served along side was fair. But I expected more from this joint.

Sip Wine and Tapas – BBQ pork soft taco. It was the first thing I tried and it looked like it was made long ahead of time. There was no smoke flavor in the pork and it was mushy.

Random Tidbits

Bistro 52 – Attention snooty Windward tennis ladies… mark your calendars! This place opens the first week of June. Today they made a Cuban sandwich that was decent. Strangely enough, I didn’t taste any of today’s secret ingredient… roast pork.

Anna’s Kitchen – This Jamaican joint has somehow slipped under my radar. They had one of the longest lines today. The reason was clear… their jerk chicken was delicious and packed some serious heat. On my to-try list.

Kiku Japanese – They win the WTF award. Kiku had a man with a gong walking around their booth. I’m not sure why, but it was kinda cool. I’ve decided that I need a gong for my cubicle at work. That’ll break up the monotony of my day!

Taste of Alpharetta 2010 – Restaurants Worth Your Tickets

Taste of Alpharetta is upon us. This is kind of a big deal. If you read all the blog and newspaper articles you’ll be reminded that this is the biggest <something> event in all of <something>. Fill in the blank for <something> and it is probably true for Taste of Alpharetta. That’s terrific and all but I’m just here for the food, okay? If you want to know about all the stuff to do, check out this link.

There will be a gazillion restaurants at this event all trying to compete for your attention. If that isn’t enough, the city will throw in their little rouse by forcing you to buy tickets. Combine all that with a huge crowd, music, politicians shaking hands and the “Temple of Doom Obstacle Course”… it can be a confusing event.

But fear not my dear readers, for I’m here to guide you through it all! In all seriousness, this event can be a great way to sample a lot of different food. In my case I’m looking forward to trying places that might otherwise be difficult with young kids in tow. Keep in mind that this event can be rather expensive. Tickets are only fifty cents each, but some items will set you back six tickets. I’m going to go out on a limb and say that most of the stuff you will actually want to eat will cost the maximum of six tickets. Just be prepared.

It will also help to browse the restaurant list at the link above and make a mental note of the places you want to try. Otherwise you’re likely to blow valuable tickets on worthless places like the Varsity or Smoothie King. Here’s my list of joints I think are of interest and worth your tickets.

52 Bistro – This place still hasn’t opened, but they are participating in the event. I’m very curious to see what they are all about. I’m likely to make a beeline straight to their booth when I arrive.

Wildflour – My favorite sandwich joint in Alpharetta. If you’re never tried them then they’d be worth a few tickets. I doubt they would offer it at Taste of, but their crabcake sandwich is to die for.

Milton’s – They kick ass at this event and will probably have a lot to offer festival goers. If you don’t try something from their booth, you might as well just stay home.

Sip Wine and Tapas – I’ve never been but based on reviews and their online menu, this place looks like a winner. Their tapas-based menu plays well with a festival of this theme.

Sage Woodfire Tavern – I’ve never been super impressed with the cuisine here. To me they are more about the atmosphere they create in their restaurant and bar. Their booth at Taste of is worth a glance but maybe not a ticket.

Pappadeaux – Yeah, it is kind of a chain, but this place is delicious. I wouldn’t blow a ton of tickets here, but if you can score something like blackened fish for a few tickets you won’t be disappointed.

Logan Farms – Along the same lines as Pappadeaux but probably a tad closer to the authentic side. I haven’t been here since they changed ownership, but I was a fan. They are a small and underrated Cajun restaurant. If they bring anything Cajun or creole then try it. Pass on catering items like smoked ham.

Smokejack – Probably the best Q at Taste of, but that’s not saying much considering the competition. Shane’s, Dickey’s, Pig-n-Chick? Ick. If you’re hard up for Q then they’d be worth a visit at this event. I’d be more likely to blow a ticket here for something like their fried pickles. Yum. Now, if ‘Cue were at this event, we’d be having a different conversation!

Kozmo’s Gastro Pub – Both trendy and delicious. Again, your tickets will be well spent here regardless of what they offer.

Taste of Alpharetta is Thursday May 13, 2010 at 5:00pm at Old Milton and Wills Park.

River Tavern – Milton

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

This is the forth restaurant to occupy this space in a two year stretch. If you’re keeping score at home, that’ll be Forster’s Grill, O’Keefe’s Gastropub, Mike’s 57 Grille and now River Tavern. I’m going out on a limb here, but I think the Tavern probably has what it takes to last. I’ve been impressed on my two visits.

River Tavern has been open for just eight days now. I guess you could call it a soft opening. They still don’t have a liquor license, so the “tavern” part is a work in progress. If you’re familiar with this space from one of the previous restaurants, you’ll see that they’ve made a few changes. The bar has moved and the restaurant is more open. The floor plan is simple but not very comfortable. I’m not sure if they are going for a minimalist type of decor or if a more inviting space is in the works.

The menu is like that of a gastropub. On the appetizer list you’ll find stuff like shrimp and grits, fried mac and cheese and even beef carpaccio. Their list of sandwiches includes a monte cristo and a shortrib sandwich. Entrees vary from meatloaf to trout and even a few steaks.

On my first visit I picked the grilled meatloaf. They use a combination of beef, pork and veal and lightly grill prior to serving. The portion size was generous when combined with the mashed potatoes and seasonal veggie. I wasn’t real hungry on this day but still managed to make it disappear. Very delicious stuff.

I’ve also tried a roast beef panini they offered as a lunch special. The beef was cut thick yet still tender and juicy. The mayo was advertised as having horseradish but didn’t taste of it. Overall it was a decent sandwich and was a better value for lunch.

The prices are a little steep and will probably keep me from visiting too frequently. They make up for that with an inventive menu from a talented young chef. This guy clearly knows what he’s doing. He also looks kinda like Kevin Gillespie.

I’m impressed with what I’ve seen at the River Tavern. As I said at the start, I think they’ve got what it takes to be successful. It will be interesting to see where they take this concept. Best of luck, guys!

River Tavern is on the corner of Highway 9 and Bethany Bend near Starbucks.
River Tavern of Milton on Urbanspoon

Church BBQ Fundraiser – Shiloh UMC

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

I haven’t written about barbecue yet, but I’m always on the prowl for it. One little known secret to finding good Q is to look for the church BBQ fundraiser. You’re not gonna find this at the mega churches in the burbs so be ready to head into the country a bit. Typically it is a yearly thing where some good old boys in the congregation stay up all night smoking some swine. The next day they sell plates or sandwiches with homemade sides to locals in the community. The quality of the Q may be hit or miss, but you might find a hidden gem. Worst case, you helped to support a small country church.

I haven’t seen a lot of this around our parts, with the exception of this little church. I’ve driven by Shiloh United Methodist Church when they were having their yearly BBQ lunch but never stopped. Shame on me. The other day I caught wind that they were planning the event for this Saturday. Here’s the details:

What: 31st Annual Shiloh UMC BBQ

Where: 4946 Shiloh Rd, Cumming, GA 30040

When: Saturday May 1, 11:00am until 4:00pm

Yesterday I exchanged a few e-mails with the pastor of the church, Alisha Burch. This is an older church with a rich history in south Forsyth. Their BBQ event has been going on for a long time, 31 years as far as they can remember. I was disappointed to learn that the BBQ is catered this year. In the past it was cooked by members of the congregation, but this time the meat will come from Smokejack. However, Pastor Burch assures me that they make their own sauce… with added “deliciousness” as she says. That’s good enough for me!

If you know of other country churches planning BBQ events, by all means leave me a comment!

New/Closed Restaurants – April 2010

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

There hasn’t been a lot to report here recently. Maybe the economy is turning around and restaurateurs are having a better go of things. A lot of what I have to mention this week are changes to existing joints.

The Firkin and Crown - This is an English pub at the Avenue Forsyth. I’ve only been there two or three times over the years and my opinion was mixed. But based on recent reviews I’ve read, it seems they have made a more racy change to their appearance. The waitresses are now showing a lot of skin. Think Hooters girls with short kilts and bare midriffs. They seem to have ripped off the racy theme of the Johns Creek Irish pub The Tilted Kilt. So if you’re easily offended by scantily clad women, be warned.  It takes more than that to offend me though.

Meyer’s Deli - This is a new deli that opened across highway 9 from the Windward Walmart. I guess they are technically in Milton. I went there once for takeout and had a decent sandwich. I don’t want to pass judgment based on that experience alone though. I’ve lamented our over abundance of sandwich joints and delis before, so another in town doesn’t get my motor running. They also have the guts to claim they are an authentic New York style deli. While I’ve never been to a deli in New York, I’ve seen places like Carnegie’s on the Food Network. I seriously doubt we’re gonna see something like that in Alpharetta. I have low expectations, Meyer’s, so prove me wrong!

Hachi-Hachi Japanese - This is a hibachi and sushi place in Johns Creek on Jones Bridge Road. They are closed for a long renovation. I’m not sure for how long, but it is WAY overdue. I always kinda liked the food here and it was a little cheaper than the hibachi you’d find on Northpoint. But their building is old and dirty. This renovation needed to happen years ago. I look forward to trying them again once the work is finished. I never get tired of seeing grown men playing with food and lighting shit on fire. But being an only child, I’m easily entertained.

Nana’s Sushi – This is a small all-you-can-eat sushi joint in a Milton strip mall next to a gas station. I believe they are closed. There is no sign in the window indicating such, but the place has been locked during the lunch hour for a few days. I’m not an expert on the food business, but me thinks locking your doors during the busy cubicle dweller lunch rush is probably a bad thing. Sushi isn’t usually my bag, and AYCE raw food kinda creeps me out. Next-to-the-gas-station sushi doesn’t exactly scream classy sushi restaurant either.

Sage Woodfire Tavern - They are opening a second location at the perimeter in the Park Place shopping center. They’ll be in the space formally occupied by Houlihan’s. This is a perfect spot for them, I’m sure it will be successful.

Social Networking and Alpharetta’s Restaurants

Every Friday, Roots in Alpharetta features an article on food and dining in a series I like to call Foodie Friday.

I had good intentions of writing today about using social media to promote your restaurant. I was going to use a handful of Alpharetta restaurants as examples of what to do. So for the last two weeks or so I’ve researched this topic. I’ve become a Facebook fan of some of Alpharetta’s finest and most popular restaurants. What I’ve found is disappointing.

Let me say first that I’m not really an expert on social networking. I’m a fairly active user of Facebook but not nearly as active on Twitter. And I’m not to the point of promoting my blog on either site. But I know good use of the tools when I see it. At this point I’m not seeing anyone locally make real good use social networking to promote a restaurant. Take notice, restaurant owners!

I’ll go over some social networking best practices and try to highlight some local restaurants that I think are doing it right.

Updating Menu Offerings

If you’ve got a menu that changes frequently, social networking is for you. By far the best example of this is Dutch Monkey Doughnuts at Avenue Forsyth. They change their doughnut offerings daily and post a complete list to Facebook, Twitter and their website. They also will post pictures and an occasional tease of tomorrow’s menu. If you are not familiar with this place, check them out.

‘Cue in Milton will sometimes post updates to their seasonal vegetable on Facebook. Recently they were showcasing a baked sweet potato that sounded delicious.

Milton’s is providing updates on their vegetable garden on Facebook, which is kinda interesting to follow.

Specials and Discounts

I’ve yet to see many restaurants around here offer specials for social networking users. Ray’s Killer Creek currently is offering a free dessert for Facebook fans, but that is about it. If a restaurant wants to increase their online fan base, this is the way to do it!

Be Social

It is called social networking after all. Interact with your customers! Most people on Facebook will “become a fan” of a restaurant as a way to let their friends know they like it. As a restaurant owner, you can learn who your best customers are. These are your ambassadors, the key customers who are talking about your food to their friends. These are the customers who are worth their weight in gold! Engage these people online. Create dialogue and request feedback. I don’t see ANYONE doing this well in Alpharetta. If no one is talking about you on your Facebook page, then ask! Create a reason for people to post. Give away a free entree to the fan who suggests the best new side item. Or how about a picture contest? Free dinner to the fan who uploads the cutest picture of their kid eating at your restaurant. Be creative and get people talking.

Post Other Relevant Content

This kinda goes back to what I said about blogs a few weeks back. Don’t make everything on your Facebook page about you. Here’s an example… say you run a barbecue restaurant. You learn that there is a BBQ festival this weekend. Mention it to your fans. Don’t you think they’d be interested in something like this? Whatever you post, keep it on topic. They probably don’t want to see pics of your pet guinea pig for example (unless he’s on the menu, yum).

Creative Use of Media

Pictures and video. I know it can be hard to photograph food but do the best you can. If that doesn’t work, photograph your customers. Sage, Kozmo’s and Pure Taqueria are among the best spots in town for happy hour and night life. They each have some hot pictures on their Facebook sites.

Location-Aware Mobile Apps

This is so new that Facebook and Twitter arn’t even here yet. Check out Foursquare for example. Yelp isn’t far behind. The general idea is that with an iPhone (or similar smart phone), these apps will use your phone’s GPS to determine that you are currently at a business. From there you can register your visit (called ‘Checking In’). Foursquare keeps track of how many times you’ve been there and who’s been there the most.

This is a goldmine of information to a restaurant owner. You know exactly who is coming and who is there the most. It creates competition among your customers to see who can visit your place the most. Restaurants should be all over this like white on rice. How can you encourage it more? Offer specials with these services. Better yet, offer the user with the most visits (called the ‘mayor’ on Foursquare) with a SWEET deal. The idea here is that you want people competing for this offer, trying to oust the mayor by visiting your place more often.

This is huge and almost no one around here is taking advantage of it as far as I know. The only place that comes close is the convenience store chain Racetrac. They offer a special for each check-in at their stores.

Again, I think most restaurants in Alpharetta are failing when it comes to the free marketing available on the various social networking sites. I’d have to say Dutch Monkey Doughnuts is the only place doing things right. They seem to have a clear social networking game plan and it is working. They have over a thousand fans on Facebook alone. Kudos to you guys!

If you know of a restaurant with a cool social networking presence, let me know!

Restaurant Owner’s Guide to Online Reviews

On Friday I reviewed the online review websites. As a followup to that article, I wanted to mention this topic. I’m not sure how many restaurant owners read my blog. Probably not many. Nevertheless, I think what I have to say here could be of some benefit. And I don’t think this advice is being followed by many restaurants at all.

Do not ignore or underestimate the significance of online reviews. Your restaurant could struggle as a result. On the other hand, your restaurant could thrive because of what is online. Or better yet, your joint could go viral online!

I’ve been writing reviews online for several years, both here on my blog and on other websites. I’ve seen a lot of restaurants handle online reviews totally wrong and I’ve seen it done extremely well. I’ve also seen a lot of marketing blogs offer advice that is just plain wrong! Some of this is counter intuitive but I promise it is the way to go.

Claim Your Business Page

Go to the various review sites (yelp, urbanspoon, citysearch, four square, etc) and enter your business’ information. Sure, this is a no brainer. Enter your hours of operation, links to your website, menus, and any other information. But beyond that, make sure your address is correct. I cannot stress this enough. Many of these online review sites have iPhone, Android and Blackberry apps. These apps have location-aware technology that is very cutting edge. Your customers are using these mobile devices to find and locate your business. Make absolutely sure your address is correct and displays in the correct place on google maps. Many times I’ve seen google put a restaurant blocks down the street, or perhaps not list them at all. And here in the northern burbs of Atlanta, addresses can get squirrely when you have overlapping cities and zip codes (Johns Creek versus Alpharetta for example).

Specials and Coupons

Sure, you offer specials on your website and in other marketing. Why not offer something on the review websites? And I’m not talking something like a free Coke. Make your initial offer on the review sites something significant! Your goal here is to get reviewers into your restaurant. Give them a very tempting reason to go for the first time. More on this later.

Don’t Review Yourself

Do not, under any circumstances, review your own restaurant. Not only is this dishonest but it is pretty easy to spot and looks desperate. Even with your clever wording, people can tell. Just don’t do it.

Don’t Encourage Customers to Write Online Reviews

This is the counter intuitive part I spoke of earlier. This is also where most marketing blogs will lead you astray.

Maybe you’re a new restaurant and you’re frustrated that you’re not getting reviews. So you talk to some of your regulars and encourage them to go to yelp or urbanspoon and write reviews. Sounds perfectly legit, but don’t do it. For one thing, yelp openly discourages this in their business owner’s FAQ. And if it does happen, the review will likely get gobbled up in their review filter. But worse than that, many in the online review communities consider these to be “shill reviews”. They believe is it just the business owner writing reviews. Right or wrong, your restaurant may open itself up to ridicule by the community. I’ve seen it happen a lot. I cannot stress this enough… don’t ask customers to write reviews.

Reach Out to Reviewers

So you want to get credible online reviews? Ask for them! Seriously, just ask. Let’s say you opened a new barbecue restaurant in the northern burbs of Atlanta. No one is reviewing you online and you’re growing frustrated. Go onto the websites and find active reviewers who have visited other nearby barbecue restaurants. Send them a private message. Be polite and friendly and invite them to try your restaurant. No form letters, no spam, just a personal and sincere invitation to try your place. Should you offer a freebie? This isn’t necessary in my opinion but you could if you wish. Make it clear that you don’t expect a review, you just want them to try your place. Chances are… if they come, they will review you. And in addition to the review websites, reach out to local bloggers. Yeah, I’m a blogger so this is easy to suggest. A feature on a local or foodie blog is worth a lot.

Respond to Early Reviews

Good or bad, I suggest responding directly to your early reviews. If someone had a good thing to say, thank them! If someone had a bad experience, treat them like a customer who complains in your restaurant. Actually, you should probably do MORE than you would otherwise. Reviews online are seen my thousands of potential customers. While negative reviews are bound to happen, I think you should respond to them head-on. Offer to make it right or return their money. I’ve heard of businesses who have paid for an upset customer to go to a competitor. Are you willing to go that far to make things right? You ought to consider it!

Do not respond in an angry way to critical reviews online. The last thing you want is to piss off an already unhappy customer. The next thing you know your ugly private messages to that person are posted online in a forum for the world to see. Again, I’ve seen it happen.

I hope what I have to say makes sense. Consider it sincere advice from someone who is likely to review you one day! And even if you are not a new restaurant, pay attention to what is written about you online. Google yourself and see what the search engines think are important about your restaurant. The majority of the hits I get on my blog are from people searching for a specific restaurant I’ve written about.

Next time I’ll write about social media and restaurants. Until then… if you think I’m off base on my advice or have any questions or comments, leave them here or e-mail me at lee@rootsinalpharetta.com

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